Last updated: 1 November 2026

Zone Land (Pty) Ltd (“Zone Land”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit
zoneland.co.bw, contact us, request a quotation, enquire about our products,
request custom ID card printing, or contact us for technical support.

We process personal information in accordance with applicable data protection laws in Botswana, including the Data Protection Act No. 18 of 2024.

1. Who We Are

Zone Land (Pty) Ltd is a Botswana company providing ID card printing and identification solutions to businesses,
schools, institutions and organisations across Botswana.

Our services include ID card printers, printer ribbons and consumables, PVC cards, RFID and proximity cards,
ID card software, accessories, custom ID card printing and technical support.

You can learn more about our company on our About Us page.

2. Information We May Collect

Depending on how you interact with Zone Land, we may collect the following types of information:

Contact and enquiry information

  • Your name
  • Company, school or organisation name
  • Email address
  • Telephone or WhatsApp number
  • Your enquiry or message

Quotation and product enquiry information

If you request a quotation or product recommendation, we may collect information such as:

  • Products or services you are interested in
  • Printer brand and model
  • Estimated card quantities
  • Card-printing requirements
  • Software requirements
  • Ribbon or consumable requirements
  • Delivery or service location

You can view the types of products we supply on our Products page.

Custom ID card printing information

When you use our custom ID card printing services, we may need information required to personalise and produce the cards.
This may include:

  • Names
  • Photographs
  • Employee or student numbers
  • Job titles or departments
  • Organisation information
  • Card design information
  • Other information specifically required for the requested card

We aim to collect only the information reasonably necessary to complete the requested service.
More information about this service is available on our Custom ID Card Printing page.

Technical support information

If you request technical assistance, we may collect:

  • Printer manufacturer and model
  • Serial or equipment information where reasonably necessary
  • Error messages
  • Photographs or videos showing the problem
  • Software information
  • A description of the technical issue

You can learn more about our support services on our Technical Support page.

Website usage information

When you browse our website, certain technical information may be collected automatically by our website, hosting provider,
security systems or analytics tools. 

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website
  • General website interaction data

3. How We Collect Personal Information

We may collect information when you:

  • Submit a contact form
  • Request a quotation
  • Contact us by email
  • Contact us through WhatsApp or telephone
  • Request custom ID card printing
  • Request technical support
  • Send us product or printer information
  • Provide information during an ongoing customer relationship
  • Browse our website

4. Why We Use Your Information

We may use personal information to:

  • Respond to enquiries
  • Prepare and provide quotations
  • Recommend suitable products or solutions
  • Process customer orders
  • Provide custom ID card printing services
  • Provide technical support and troubleshooting
  • Communicate about an order, service or enquiry
  • Provide after-sales support
  • Maintain customer and business records
  • Improve our website and customer experience
  • Protect our website and systems from misuse or security threats
  • Comply with legal, regulatory, tax or accounting obligations

5. Legal Bases for Processing

Depending on the circumstances, we may process personal information on one or more lawful bases, including:

  • Consent: where you have agreed to a particular use of your information.
  • Contract: where processing is necessary to provide a product or service you requested or to take steps before entering into a contract.
  • Legal obligation: where we must retain or process information to comply with applicable law.
  • Legitimate interests: where processing is reasonably necessary for the operation, protection or improvement of our business and does not unfairly override your rights.

6. Data Minimisation

We aim to collect only information that is relevant and reasonably necessary for the purpose for which it is requested.

For example, an initial enquiry about custom ID card printing does not normally require you to send a complete employee or student database. We may request additional information later if it is necessary to fulfil the service.

7. How We Share Information

We do not sell personal information.

We may share information with trusted third parties where reasonably necessary to operate our business or provide a requested service.
These may include:

  • Website hosting and technical service providers
  • Email and communication providers
  • Website security and backup providers
  • Payment or accounting service providers where applicable
  • Delivery or courier providers where necessary to fulfil an order
  • Technical or specialist service providers where required to resolve a support issue
  • Professional advisers such as accountants, auditors or legal advisers
  • Government, regulatory or law-enforcement authorities where disclosure is legally required

Where appropriate, third-party providers are expected to handle personal information only for legitimate purposes connected with the service they provide.

8. International Data Transfers

Some technology, hosting, communication, cloud or specialist service providers we use may process information outside Botswana.

Where personal information is transferred internationally, we aim to use appropriate safeguards and take reasonable steps to ensure that the information remains protected in accordance with applicable data protection requirements.

9. Custom ID Card Data

Information supplied specifically for card production is used primarily to prepare, personalise, print and fulfil the requested identification-card service.

Customers and organisations submitting information about employees, students, members or other cardholders should ensure they have the appropriate authority or lawful basis to provide that information to Zone Land.

We encourage customers to provide only the information required for the card-production process.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, improve security, remember preferences and understand how visitors interact with the website.

Cookies may include:

  • Essential cookies required for the website to function.
  • Security cookies used to protect the website and users.
  • Analytics cookies used to understand website traffic and usage where such tools are enabled.
  • Preference cookies used to remember certain website settings.

Where required, non-essential cookies should only be activated after appropriate consent has been obtained.

11. Marketing Communications

We may send marketing or promotional communications where you have consented to receive them or where another lawful basis permits us to do so.

You may request to stop receiving marketing communications at any time by using the unsubscribe option provided or by contacting us.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

  • Provide products and services
  • Maintain customer and transaction records
  • Provide ongoing support
  • Resolve disputes
  • Comply with accounting, tax or legal obligations
  • Protect legitimate business interests

When information is no longer reasonably required, we aim to delete, anonymise or securely dispose of it where appropriate.

13. How We Protect Personal Information

We take reasonable technical and organisational measures designed to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Unauthorised disclosure
  • Alteration
  • Destruction

Measures may include access controls, secure accounts, software updates, backups, website security controls and limiting access to information to people who reasonably require it.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Your Data Protection Rights

Subject to applicable law and any relevant limitations, you may have the right to:

  • Be informed about how your personal information is processed
  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information in appropriate circumstances
  • Request restriction of certain processing
  • Object to certain processing
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent
  • Object to certain automated decision-making where applicable
  • Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details below.

15. Automated Decision-Making

Zone Land does not currently intend to make decisions that produce significant legal or similar effects on customers solely through automated processing.

If this changes, this Privacy Policy should be updated accordingly.

16. Children’s Information

Our website and services are primarily directed toward businesses, schools, institutions and organisations rather than directly toward children.

Some services, such as student ID card printing, may involve information relating to minors. In those circumstances, information should normally be supplied by an authorised school, institution, parent, guardian or other person with an appropriate lawful basis to provide it.

We do not knowingly seek to collect personal information directly from children through our general website contact forms.

17. Third-Party Websites

Our website may contain links to third-party websites, manufacturers, service providers or other external resources.

We are not responsible for the privacy practices of websites that we do not control. We encourage you to review the privacy policy of any third-party website before providing personal information.

18. Accuracy of Your Information

Please provide accurate and current information when communicating with us.

If information you previously provided changes, you may contact us to request that it be updated where appropriate.

19. Data Breaches

If a personal-data breach occurs, Zone Land will assess the incident and take reasonable steps to contain, investigate and respond to it.

Where applicable law requires notification to affected individuals or the relevant authority, we will take appropriate steps to comply with those obligations.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices or legal requirements.

The latest version will be published on this page with the updated revision date.

21. Contact Zone Land About Your Privacy

If you have questions about this Privacy Policy, want to exercise a data-protection right, or have concerns about how your personal information is being handled, please contact:

Zone Land (Pty) Ltd
Lot 5438, Sekao Ward
Nata, Central District
Botswana

Email:
[email protected]

You may also use our
Contact page.

22. Additional Information About Zone Land

For more information about Zone Land and the services available: